Telephone Support

Our online support center is set up to provide quick and comprehensive answers to all your support enquiries. In the past, we have found online support to be the most efficacious means of delivering support. Nevertheless, we realize you're more comfortable knowing that you have additional support options available should a need arise. We now offer paid phone support. Talk live to one of our technical support representatives to get dedicated to support.

Telephone support is only available for customers using an up-to-date version of the software with an active valid support agreement. Customers without a support agreement are kindly invited to use our online forum.

Pricing:

Per Incident
 $85 per incident
A single incident is a single issue or related set of issues. Phone time is limited to this issue or related set of issues (max 30 minutes).

Availability:

Level 2+ Support
Monday thru Friday 9 AM - 5 PM EST
Excludes holidays. Phone support is unavailable on national holidays
Locations
 Phone Support is currently available for European Union and North America customers only.


Click here to order your telephone support incident.